1. How did you first hear about Coffee on Canvas?
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If 'Other' please explain:
2. What is your Gender?
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3. What is your age?
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4. Why are you interested in Coffee on Canvas (choose however many options apply to you)?
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If "Other" Please explain:
5. How did you view the website to respond to this survey?
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If 'Other' please explain:
6a. Rate the OVERALL AESTHETIC of the Coffee on Canvas website (1 being Poor; 10 being Excellent):
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1 - Poor
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10 - Excellent
6b. Rate the LAYOUT/NAVIGATION of the Coffee on Canvas website (1 being Poor; 10 being Excellent):
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1 - Poor
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10 - Excellent
6c. Rate the QUALITY OF PHOTOGRAPHY of the Coffee on Canvas website (1 being Poor; 10 being Excellent):
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1 - Poor
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10 - Excellent
6d. Rate the DIVERSITY OF ARTWORK available on the Coffee on Canvas website (1 being Poor; 10 being Excellent):
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1 - poor
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10 - Excellent
7. Please provide your thoughts on anything you rated less than 5 above?
8. Do you have any recommendations for additional product or service offerings that Coffee on Canvas should consider?
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9. Do you have any overall recommendations to improve the website’s user experience (aesthetic, layout, additional content, etc)?
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10. Do you follow Coffee on Canvas on Facebook Social Media?
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11. If you don’t follow Coffee on Canvas on social media, why not?
12. How would you rate the social media content posted by Coffee on Canvas?
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1 - Poor
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10 - Excellent
N/A - I don't follow Coffee on Canvas on Social Media
13. In your opinion, what is the most interesting social media content type posted by Coffee on Canvas?
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If "Other" please explain:
14. Do you have any recommendations to improve Coffee on Canvas’ audience engagement on Social Media (additional/different content, etc)?
15. Have you purchased a product/service from Coffee on Canvas?
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16. If you DID purchase a product, when did you purchase?
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17. If you DID purchase a product, what did you purchase?
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18. How would you rate the purchasing experience on Coffee on Canvas (from finding the product/artwork through checkout)? 1 - being cumbersome and complicated, 10 - being streamlined and seamless.
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1 - Cumbersome and Complicated
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10 - Streamlined and Seamless
N/A - I didn't purchase a product from Coffee on Canvas
19a. Assuming you already received your purchase, how would you rate the overall quality and your satisfaction of the TIMELINESS OF SHIPPING for the product you received? 1 - low quality, low satisfaction; 10 - high quality, high satisfaction
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1 - Low Satisfaction
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10 - High Satisfaction
N/A
19b. Assuming you already received your purchase, how would you rate the overall quality and your satisfaction of the PACKAGING for the product you received? 1 - low quality, low satisfaction; 10 - high quality, high satisfaction
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1 - Low Quality
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10 - High Quality
N/A
19c. Assuming you already received your purchase, how would you rate the overall quality and your satisfaction of the QUALITY OF THE PRODUCT you received? 1 - low quality, low satisfaction; 10 - high quality, high satisfaction
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1 - Low Quality
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10 - High Quality
N/A
19d. Assuming you already received your purchase, did the product MEET YOUR EXPECTATION? 1 - Did not meet Expectation; 10 - Exceeded Expectations
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1 - Did not meet Expectations
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10 - Exceeded Expectations
N/A
19d. Assuming you already received your purchase, what was your OVERALL SATISFACTION with the product you received? 1 - Not Satisfied; 10 - Extremely Satisfied
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1 - Not Satisfied
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10 - Extremely Satisfied
N/A
20. Please provide your thoughts on anything you rated less than 5 (for question 18 and 19)?
21. Please provide any feedback about your product that Coffee on Canvas can use as a Customer Testimonial on all marketing platforms (emails, social media, website, etc).
22. Can Coffee on Canvas use your first name to post your testimonial? If so, please provide your first name (if not, leave blank):
23. Were you interested in a Product that you DID NOT purchase, if so, which product were you interested in?
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24. If you DID NOT purchase a product or artwork from Coffee on Canvas, why not?
25. Did the offered price prevent you from purchasing artwork from Coffee on Canvas?
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26. If you answered "Yes" to question 25, were you aware that Coffee on Canvas offers an interest free Payment Plan?
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27. Is there anything else you would like to tell Coffee on Canvas that wasn’t asked above?